Privacy Policy

This website is owned and operated by On Hire Limited, whose registered office is at: Saxon House, Heaton Road, Newcastle upon Tyne, NE6 1SE.

Your use of this website at (including other linked sites from this website) is subject to the following Privacy Policy. If You do not agree to these conditions, You must not use this website.

A copy of On Hire’s website Terms and Conditions can be found here.

Data Protection

Except to the extent that On Hire Limited is required or permitted by law, personal information provided by you to On Hire Limited will be used for the purposes connected with the consideration and/or administration of your claim.

In considering your claim, On Hire Limited may disclose your personal information to a panel of solicitors which may lead to disclosure of your personal information to insurance companies for the purposes of assessing and progressing your claim and other related reasons.

Like many Credit Hire Organisations, Accident Management businesses, and Insurers, we pass information relating to claims to the VBASE database (VBASE), which is operated by Verius Risk Solutions Limited. The aim is to help us check information provided and to also prevent fraud. We will pass information relating to Your incident to Verius Risk Solutions Limited for analysis as part of its risk appraisal business. In dealing with Your incident we may search VBASE. VBASE is also accessible by other clients of Verius Risk Solutions Limited and third parties with whom Verius Risk Solutions Limited contracts, other providers of data to VBASE, financial service providers and insurance industry in general for the purposes of risk assessment, identification, prevention, detection and management of fraud and other associated law enforcement purposes.

We previously passed information relating to claims to the Netfoil database (Netfoil), which was owned and operated by Hill Dickinson LLP. Any information passed to Netfoil between November 2012 and November 2017 will be transferred to VBase.

On Hire Limited will not disclose your personal information to any other party or for any other reason other than as set out herein without your prior consent.

If at any time you would like to know who we have provided your personal information to, or would like a copy of the personal information On Hire Limited holds about you, you should send a written request for these details to On Hire Limited at the address set out above. On Hire Limited may charge you a statutory administration fee to comply with your request.

On Hire Limited may wish from time to time to send you information about its services. If you do not wish to receive any such information, you should e-mail us at: or telephone us on: 0344 576 1560 advising us you do not wish to receive such information.

IP Address and Cookie Policy

Our site ‘’ may collect information about Your computer, including Your IP address, operating system, and browser type, and We may also use cookies to help serve the correct pages to You as a user. These cookies are ‘session cookies’ and are reset whenever You start a new browsing session on Your device.

Our Analytics software ‘Google Analytics’ may place cookies on Your device to see how You interact with the pages and content on our site.